Contact us

We’re here to help 💜

At VETRA, your experience matters to us. If you have questions about your order, our products, or need assistance, our support team is ready to assist you.

Support Hours

Our team responds to emails Monday – Friday. While response times may vary during high volume periods, we do our best to reply within 24–48 business hours.

Order Issues

For questions regarding:

• Order status or tracking

• Damaged or incorrect items

• Returns or refunds

Please email us within the timeframes listed in our Return & Refund Policy so we can properly assist you.

Thank you for choosing VETRA — we appreciate your trust and look forward to supporting your beauty journey ✨